- Self service cannot connect to jamf pro server serial number#
- Self service cannot connect to jamf pro server install#
- Self service cannot connect to jamf pro server upgrade#
- Self service cannot connect to jamf pro server verification#
We can discover some Self-Service issues on the server side, but for the majority of issues we rely on you reporting malfunctions to become aware of problems. Please Report all Self-Service Related Problems to the Service Desk Solution: correct the system time on the Mac and make sure a timeserver is activated.
in /var/log/jamf.log you see "Clock Skew Error".When the clock is off by too much, all items in the Self-Service will fail. The Mac Self-Service requires that the clock on the Mac is sufficiently correct. Please open a ticket with the Service Desk. This indicates a problem with the enrolment that needs to be corrected on the server side, no user interaction can fix this. It can happen that the Self-Service app shows "No items" after the login. When you see the item "MDM Profile not approved" in the Self-Service app please open the "System Preferences" (called "System Settings" since macOS Ventura) go to the "Profiles" pane, double click the "MDM Profile", check that it is provided by CERN, and approve it. Many Self-Service items do not work on devices that have an unapproved MDM Profile. This left us with some hundred Macs that have an unapproved MDM profile installed. Unfortunately nothing triggered the user for approval of an MDM Profile that was already installed.
Self service cannot connect to jamf pro server install#
At same stage Apple introduced the user approval for the installation, so users were asks at least twice whether they indeed want to install the MDM Profile. In the early days of the MDM it was sufficeint to install the MDM Profile on the Mac. When the MDM Profile is expired it is necessary to remove the non-functional framework by running sudo jamf removeframework, and then enroll the Mac again as described in.
Self service cannot connect to jamf pro server verification#
Failing MDM Profile Renewalsĭue to changes that the vendor made to the contents of the MDM Profile and tightened verification by recent macOS versions the renewal failed for certain versions of the MDM Profile, rendering the Self-Service non-functional. The MDM server renews the MDM profile 90 days before the expiration. The MDM profile is essential for the functioning of the Self-Service. When a device has been deleted from the database we recommend to first run the command sudo jamf removeframework and then enroll the Mac again as described in.
Self service cannot connect to jamf pro server upgrade#
The Self-Service application gets updated automatically whenever the server version is updated - as long as the Self-Service framework on your Mac is still working properly. About the Self-Service Application Version For these devices we recommend to first run the command sudo jamf removeframework and then enroll the new Mac as described in.
Self service cannot connect to jamf pro server serial number#
The same holds for any other intervention that changes the serial number and/or the UDID of the Mac. When a new Mac is set up using the migration assistant directly or via Time Machine or when a Mac has its motherboard replaced that Mac might also receive the Self-Service.app and the jamf framework, but the Self-Service server will not accept any connection from that Mac since the new Mac is unknown to the server. Mac Self-Service Troubleshooting About Migration Assistant, Restoring from Time Machine and Replaced Motherboards About Migration Assistant, Restoring from Time Machine and Replaced MotherboardsĪbout the Self-Service Application Version
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